With everything that has been happening recently in the Dominican Republic, we would like to share safety and security information we have obtained regarding necessary actions and protocols being taken at select properties. Of course when traveling anywhere in the world, we urge travelers to always exercise common sense safety precautions.
Brentwood Travel is a long time supporter of AMResorts. Please read below for their letter to the public.
"It is important to us that you have up-to-date and comprehensive information about our protocols in the Dominican Republic. Please know that guest safety is one of our top priorities and an area in which we have invested considerable time and resources. To support the safety and security of our guests, industry best practices and extensive staff training are in place at AMResorts branded properties in the Dominican Republic.
As a testament to this, the properties have been recognized by several independent rating organizations as among the best in the world. This includes the Cristal Certification for International Standards in Food, Beverage and Safety, which has been awarded to AMResorts branded properties in the Dominican Republic. This is one of the industry’s highest-level certifications ensuring each resort has best-of-class processes in place for quality and safety. It encompasses areas such as the supply chain for food and beverages, water quality, safety protocols, and the environment.
Below we have outlined details about AMResorts brands’ specific practices that we hope will be helpful to you. We welcome thousands of visitors a year and proudly celebrate a high repeat guest ratio. We attribute our strong track record for guest satisfaction to our strict guidelines and standards, and the trained staff’s commitment to superior quality and service.
Please let us know if there is additional information that would be helpful to you. Your ongoing loyalty and support are very much appreciated. Thank you for your partnership.
HEALTH + WELLNESS
Please know that we take the health and well-being of guests seriously. Resorts have an array of policies and procedures in place to so that guests who stay with us are taken care of and supported.
ENVIRONMENT + AIR QUALITY
AMR branded resorts in the Dominican Republic have received or are in the process of receiving certification from the Rainforest Alliance, an international non-governmental organization that audits properties environmental sustainability. Only biodegradable Eurochem products are used on the properties as verified by the Rainforest Alliance. Any pesticides used are environmentally friendly and free of organophosphates or methylbromide. Air quality is controlled by a single, centralized cooling system and there are no individual A/C units in guest rooms.
SAFETY + SECURITY
Guest safety is one of our highest priorities, including guidance for travelers to take basic safety precautions when travelling to any foreign country. Some specific safety protocols include:
ALCOHOL STANDARDS + PROTOCOLS
It is always our goal to provide guests with a perfect vacation experience. We take any situation that detracts from that very seriously, and consistently work to provide for the health and safety of our guests.
It is not uncommon for travelers on a relaxing vacation to occasionally overindulge in food, sun exposure and alcohol consumption, which combined in any manner may cause illness to occur. Additionally, we have found instances of guests drinking in combination with over-the-counter or prescription drugs, which can have adverse health effects.
In any instance in which guest distress is brought to our attention, staff is trained to take immediate and appropriate steps such as escorting them safely to their room, facilitating an extended stay, securing prompt medical attention by a licensed physician, and ensuring their well-being. Guest incidents are routinely reviewed by staff and management making sure proper steps were taken.
Additional safety processes include:
MINI BAR ALCOHOL STANDARDS + PROTOCOLS
In addition to the overall alcohol standards employed at the AMResorts branded properties, resort guest room mini-bars are stocked with sealed bottles mini bottles of liquor. As with sealed packaging of products, any concerns should be reported to management. Additionally, a single, licensed and bonded vendor is used to provide mini bar liquor for properties."
-Letter Provided By AMResorts
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